All registered users in the system whose installation is already in operation have included support sessions without cost until the following THIRTY (30) days after doing the STAR UP. Support sessions will be processed according to the following priorities:
- HIGH: Answer in one (01) hour - solution to the requirement up to 4 hours.
- MEDIA: Response in four (04) hours - solution to the requirement up to 2 days.
- LOW: Response in eight (08) hours - solution to the requirement up to 4 days.
- Login to www.ipatelecom.com
- Click on the TECHNICAL SUPPORT button.
- Click on the START SESSION button, here a window opens where you must enter the login data. The username is the registered mail and the password is the one received by mail
- Once inside the system, the data of the application must be filled in taking into account as much information as possible about the scope of the application.
- You can attach documents if required in office, PDF or photographs.
- Please select the priority according to the real need. The system administrator may change the priority of the ticket if it considers that it is not applicable and the system warns of the change.